Top 9 Buffalo Wild Wings Interview Questions & Answers (2024)

Buffalo Wild Wings, a prominent sports bar and restaurant chain in the United States, is known for its lively atmosphere and extensive menu featuring favorites like wings and burgers. With their primary aim being to deliver the ultimate sports viewing experience, they frequently seek individuals who are passionate about sports, food, and dynamic environments.

With hundreds of locations across the country, Buffalo Wild Wings continually offers numerous job opportunities. Positions range from Hosts to Kitchen Team Members, Bar Tenders to Managers, creating an array of opportunities to join this vibrant team.

If you're exploring career opportunities with Buffalo Wild Wings, you might find these articles valuable: how to land a job at Buffalo Wild Wings, how to write the perfect resume, and how to write a great cover letter. To broaden your knowledge and enhance your job search strategy, consider diving into our full suite of career resources, which includes tips, tricks, and detailed guides.

Common Buffalo Wild Wings Job Interview Questions

As we delve into the most asked questions during a Buffalo Wild Wings job interview, it is noteworthy that understanding the company's values and what they represent is crucial. Here are some key questions candidates may encounter:

Background Related Interview Questions

1. What draws you towards a career at Buffalo Wild Wings?
2. Can you share a prior work experience that you believe will aid you in working at Buffalo Wild Wings?
3. How does your interest or knowledge in sports make you a good fit for our sports-oriented environment?

Role-Specific Skills Interview Questions

1. If you are serving a customer who insists on watching a game not currently being shown, how would you handle it?
2. Describe your method for handling multiple orders accurately and efficiently during a rush.
3. As a potential bartender, how well do you cope with drink mixing under pressure while maintaining a friendly interaction with customers?

Personality and Character Fit Interview Questions

1. How would you handle a situation where a group of patrons becomes overly enthusiastic or disruptive?
2. Tell us about your communication style. How does it help foster a positive relationship with customers and colleagues?
3. Buffalo Wild Wings promotes a lively atmosphere — can you describe a time when your high-energy attitude positively influenced your work environment?

These questions, although tailored specifically to Buffalo Wild Wings, still revolve around the central themes of customer service, teamwork, and effective communication. These are critical skills sought after in many hourly roles.

Question: What draws you towards a career at Buffalo Wild Wings?

This question allows the interviewer to gauge your passion for the brand as well as your understanding of what working at Buffalo Wild Wings entails. Also, this question allows them to see if your values align with that of the company.

Example Answer 1: "I've always been a fan of Buffalo Wild Wings — the energetic atmosphere, the focus on sports, and of course, the food! I enjoy being in social environments, and I believe my passion for this setting will translate into providing excellent service to guests."

Example Answer 2: "What draws me to Buffalo Wild Wings is the brand's commitment to creating a fun, inclusive sports-viewing experience. I admire how the staff works together to deliver this experience, and I am excited about the opportunity to contribute to such a team."

The first response emphasizes a personal connection to the brand along with an affinity for its lively social environment. This can show your enthusiasm for the job, which is an attractive quality for any potential employer. In the second response, there’s more focus on the aspirational aspect of joining a team to create a unique customer experience. This answer demonstrates an understanding of the company's mission and shows that you're eager to contribute to it.

Question: Can you share a prior work experience that you believe will aid you in working at Buffalo Wild Wings?

Here, the interviewer wants to understand how your past experiences have prepared you for the role you are applying for. They are interested in specific examples that demonstrate relevant skills or knowledge.

Example Answer 1: "In my previous role as a server at a busy restaurant, I learned how to manage multiple tables efficiently while maintaining high-quality service. This experience, I believe, equips me to handle the fast-paced environment at Buffalo Wild Wings."

Example Answer 2: "During my time as a retail assistant, I honed my customer service skills. Even when dealing with difficult customers or situations, I maintained professionalism and patience — attributes I believe are valuable in any front-facing role at Buffalo Wild Wings."

The first response highlights specific skills relevant to a restaurant environment, namely efficiency and the ability to maintain high-quality service amidst pressure. The second response underscores patient and professional customer service, which is universally valuable, especially in hospitality settings like Buffalo Wild Wings.

Question: How does your interest or knowledge in sports make you a good fit for our sports-oriented environment?

Buffalo Wild Wings prides itself on providing an ultimate sports viewing experience. Thus, an interest or understanding of sports can be a great advantage and help create rapport with guests.

Example Answer 1: "I've been a sports enthusiast for as long as I can remember. I follow several sports closely, including football and basketball. This passion will enable me to engage with customers, discuss games, and contribute to the vibrant atmosphere Buffalo Wild Wings is famous for."

Example Answer 2: "While I may not be the biggest sports fan, I understand the camaraderie and excitement that come with watching a live game. I believe this understanding will allow me to anticipate guests' needs during big games and enhance their overall experience."

The first answer showcases a personal passion for sports, suggesting that you'll naturally fit into the sports-themed environment and effectively engage with customers. The second response shows that even without extensive sports knowledge, understanding the social dynamics around sports can equip you to deliver excellent service at Buffalo Wild Wings.

Question: If you are serving a customer who insists on watching a game not currently being shown, how would you handle it?

This question tests your ability to manage customer expectations and provide excellent service under potentially challenging circumstances. You'll want to demonstrate empathy, problem-solving skills, and adherence to company policies.

Example Answer 1: "I'd apologize for the inconvenience, explain our current programming, and see if there's a compromise we could reach, perhaps finding out the scores or key updates of their preferred game."

Example Answer 2: "I'd empathize with the customer's situation and check if the requested game could be aired without affecting other guests' viewing experience. If not possible, I'd suggest alternatives, like providing regular score updates."

The first response emphasizes proactive problem solving and seeks to strike a balance between individual customer needs and overall restaurant atmosphere. The second response demonstrates a willingness to go above and beyond while also considering the bigger picture, which can be vital when dealing with a diverse clientele at a sports bar like Buffalo Wild Wings.

Question: Describe your method for handling multiple orders accurately and efficiently during a rush.

With this question, the interviewer is looking to understand your organizational skills and ability to perform under pressure, crucial qualities for roles in busy restaurant environments.

Example Answer 1: "I keep mental tabs on each table and use a systematic approach to handle orders, prioritizing them based on timing and complexity. Regular communication with kitchen staff is also crucial."

Example Answer 2: "I utilize technology effectively, entering orders into the system as soon as they’re received. Furthermore, I ensure clear communication lines with my team members to maintain flow even during the busiest times."

Both responses highlight the interviewee's systematic approach to managing multiple tasks, but emphasize different aspects. The first stresses the importance of maintaining an overview of the entire section and regularly communicating with the kitchen. The second focuses on leveraging technology and teamwork for efficient service, both of which are vital in a fast-paced environment like Buffalo Wild Wings.

Question: As a potential bartender, how well do you cope with drink mixing under pressure while maintaining a friendly interaction with customers?

This question aims to assess your multitasking skills and ability to maintain excellent customer service even when busy. It is especially crucial for customer-facing roles such as a bartender.

Example Answer 1: "I've honed my ability to multitask in high-pressure situations throughout my bartending career. I've found that maintaining open communication and a positive demeanor with customers significantly enhances their patience and understanding."

Example Answer 2: "Having worked in fast-paced bars before, I'm comfortable mixing drinks quickly and accurately. Simultaneously, I believe in keeping the bar atmosphere lively and engaging, ensuring customers feel welcome while they wait."

The first response emphasizes open communication and a positive attitude to keep customers satisfied during busy times. These are essential qualities for a bartender at a bustling venue like Buffalo Wild Wings. The second answer demonstrates the candidate's confidence in their technical skills, combined with a commitment to creating a welcoming atmosphere - a balance that can contribute to an enjoyable experience for guests.

Question: How would you handle a situation where a group of patrons becomes overly enthusiastic or disruptive?

This question probes your ability to manage challenging situations, maintain a positive customer experience, and uphold company values, all while ensuring safety and respect for all customers. A good answer will highlight your conflict resolution skills and your ability to remain calm under pressure.

Example Answer 1: "Firstly, I'd approach the group calmly and politely request them to lower their noise levels. If they continue to be disruptive, I may inform management or security."

Example Answer 2: "I would gently remind the group that while we encourage a lively atmosphere, it's crucial to respect other patrons. I'd offer solutions like moving them to a more secluded area if available."

The first response communicates the candidate's willingness to address the issue directly and involve management when necessary. This approach respects company policy and ensures other customers' comfort. The second answer displays empathy and problem-solving skills by providing an alternative solution without overtly rebuking the disruptive group. Both responses are indicative of how someone might behave in a busy, vibrant environment like Buffalo Wild Wings.

Question: Tell us about your communication style. How does it help foster a positive relationship with customers and colleagues?

This question helps the interviewer understand how well you connect with others, crucial in a teamwork-oriented and customer-facing environment like Buffalo Wild Wings. It’s essential to provide specific examples demonstrating responsiveness, clarity, and positivity in your communication.

Example Answer 1: "I believe in clear, concise communication. By being direct yet respectful, I can avoid misunderstandings, build rapport, and ensure efficient service."

Example Answer 2: "I strive to be friendly and approachable, making sure to actively listen to both customers and colleagues. This way, I can better understand their needs and respond effectively."

In the first response, the interviewee stresses the importance of clarity and succinctness in communication, reducing chances of confusion. This is particularly crucial in a dynamic restaurant environment. The second response emphasizes active listening and approachability, both vital for building strong relationships with customers and team members at Buffalo Wild Wings.

Question: Buffalo Wild Wings promotes a lively atmosphere — can you describe a time when your high-energy attitude positively influenced your work environment?

This question is designed to ascertain whether your personality aligns with the energetic, enthusiastic atmosphere of Buffalo Wild Wings. Showcasing an instance where your energy infused positivity or productivity into your work environment can demonstrate this alignment.

Example Answer 1: "During a previous role, we had a very busy day with several large parties. My upbeat attitude helped keep team morale high, which also reflected positively on our service."

Example Answer 2: "At my last job, I initiated 'Motivational Mondays' where I shared positive quotes and jokes. It was received well and uplifted the team's mood for the whole week."

The first response shows how bringing energy to a high-pressure situation can boost team morale and improve service, important in a bustling setting like Buffalo Wild Wings. The second response highlights an initiative that fostered a positive work environment, demonstrating creativity and leadership potential. Both responses suggest that the candidate would fit well in the lively atmosphere of Buffalo Wild Wings.

Additional Tips for Buffalo Wild Wings Interview Preparation

Understanding the company culture is a crucial aspect of preparing for any interview. At Buffalo Wild Wings, they pride themselves on their sports-centric, high-energy atmosphere. You might consider demonstrating your understanding and enthusiasm for this environment during your interview. If you're a sports fan, don't hesitate to share that. If not, show that you can thrive in such a lively setting by highlighting relevant experiences.

Another useful approach could be showcasing your customer service skills. Buffalo Wild Wings values providing an excellent customer experience. Consider discussing specific instances where you went above and beyond to satisfy a customer's needs or positively interacted with customers in past roles.

Lastly, remember that every role at Buffalo Wild Wings is part of a larger team. Your ability to work well with others can impact your success. Whether you're applying as a host, bartender, or kitchen team member, make sure to emphasize your capacity for teamwork. Demonstrate how you've collaborated effectively in the past or how you manage conflicts within a team constructively.

Mastering the Buffalo Wild Wings Interview

In this guide, we have explored common Buffalo Wild Wings job interview questions, focusing on background-related, role-specific, and personality and character fit questions. We've offered suggestions on how to answer these questions effectively, emphasizing the importance of connecting your responses to the company's vibrant, sports-oriented ethos and commitment to outstanding customer service.

We also provided additional tips on showing your understanding of the company's culture, emphasizing your customer service skills, and displaying your teamwork abilities. By considering these strategies, you are more likely to demonstrate alignment with Buffalo Wild Wings' energetic atmosphere and commitment to positive customer interactions.

As you prepare for your interview, remember the unique blend of enthusiasm, camaraderie, and customer service excellence that makes Buffalo Wild Wings stand out. Leverage these insights to present yourself as a valuable addition to their dynamic team.